With over 600 CMMS software providers to choose from, finding the right one can be a daunting and time-consuming task. But even after finding one, knowing when to change your CMMS software provider can be stressful.
Unfortunately, most people don’t think about this question until the end of their contract. If you are considering switching providers, there are a few warning signs that will tell you if it’s time for a change. In this article, we’ll go over some tell-tale signs that indicate you may need a new provider for your CMMS.
- Less Or No Support
If you can’t get answers to your questions from the company’s support team or if they don’t seem knowledgeable about their product, then it may be time for you to see what other companies offer. A software that’s not supported may not receive bug fixes and feature updates making it incompatible with your company’s latest hardware.
- Your CMMS Doesn’t Work Well On Mobile Devices
Your CMMS software should be compatible with mobile devices to make it easier for employees and managers to access information while they’re on the move. If your current supplier doesn’t meet this requirement, it may be time to find another one.
A malfunctioned mobile website will not load or display properly and its data is difficult to export into a spreadsheet. It can be a headache if you need quick answers from someone who isn’t in the office.
Also, you wouldn’t want your team members’ hard work to go unrewarded because of technical difficulties outside their control. Your system should always allow them to be flexible when using mobile devices like tablets.
- Low Reporting
You know reports to manage your company’s operations effectively. Without reports, you’re flying blind. If your CMMS provider offers insufficient reporting and analytics tools to meet your needs, it may be time for a change
A review of the reports that are available on the CMMS software can help you to assess your company’s requirements. It also help you know what kind of information is important to have at hand in order to make informed decisions about how well everything is functioning within the organization.
You want access to this data not only from inside the office but also remotely or outside, especially if there’s an emergency situation on one of your operation sites. Many companies can’t afford to take people off-site all day long just because they need someone looking over the operations.
- The CMMS Vendor Has An Inactive Website
An active CMMS software provider should always have a functional website. Every time you visit the site, there should be a facelift, updated newsletter, or blog. If your vendor’s website is outdated and you’re not getting any emails with information about updates, it may be time to switch.
Such a website may suggest that the company isn’t having issues and may not provide the support you need. If you continue your contract with them, you may have problems with upgrades and their recent versions may come loaded with bugs and glitches.
It’s always best to be proactive with your CMMS software provider. There are many factors that can cause you to feel you need to change providers. These are just a few of them.